Have peace of mind on the road and mitigate downtime with reliable service

• Coast-to-coast coverage
• Two-hour or less roll-out time target
• No dispatch fee
• Consistent service pricing
• Key sizes stocked
• Audited, standardized tools and procedures
• TIA-certified Technicians
• VMRS (Vehicle Maintenance Reporting Standards) for reporting generated specifically for tire services
• Submitting an event is easier than ever with Online Dispatch tool*
• Access to detailed tracking and reporting online

*Online Dispatch tool is accessible on michelinb2b.com. This feature is not available for credit card customers.

We provide access to towing from a trusted Michelin partner.

• Light, medium, and heavy-duty towing
• Rotators
• Lowboys
• Abandoned truck secure, store and clean
• Secured storage
• Winching

Event monitoring - follow every breakdown with real-time dispatch screen views. No matter where you are, LiveTrack can take you there virtually.

• Sit in the dispatcher's seat
• See everything as it happens
• No more waiting until after service is completed
• Have confidence in your ETA to share with YOUR customer

If you have a mobile phone or computer, you can access pictures of your serviced tires. No more questions. 100% proof of product and service.

• Pictures included*
• Know the right service was done
• See tire damage
• Photos are taken at the site of the breakdown and geocoded.

*Pictures only available when service is performed by a MICHELIN^® Commercial Service Network Dealer (MCSN).

Access details of your service call history through case-specific online reports for tire service, mechanical and towing.

• Status
• Vehicle number
• ETA and roll-time
• Event records, details and transcripts
• Email notification of service completion
• Events by servicing dealer
• FIXPIX images